Contacts Terms & Conditions

1. For the terms and conditions below, www.smrtwaste.com Recycling ABC Waste Management Limited is referred to as “we” or “us

2. All contracts are subject to our terms and conditions.

3. SmrtWaste staff have the right to work in safe conditions and may stop work should they feel conditions endanger themselves, the public or customers.

4. Price per job will be calculated based on volume, weight and time to do a job.

5. If one of three ( Volume, weight, time ) criteria maximum is reached then price will be adjusted depending on how much more volume, weight or time it will be.

6. Every price slot includes volume maximum, weight maximum and loading time allowance. If one of three allowances will reach maximum as per certain price slot then SmartWaste team will notify client and will adjust price slot.

7. Estimates or Quotes given over the telephone, email or WhatsApp are not guaranteed until a SmrtWaste. staff member views the waste on-site. If any of the waste is not visible, we can only approximate the amount, and therefore the price.

8. All non-account customers will be required to make payment on the day of waste removal and collection.

9. On collection of your waste we retain the right to charge you for the specific amount of refuse collected. SmrtWaste. staff will always do the best they can to provide precise estimates. It is usually the case that contact will be made after inspecting the waste to inform the customer of the specific amount and therefore the price. If contact cannot be made swiftly, we retain the right to charge for the specific amount collected, plus any additional time or disposal costs incurred.

10. All waste collected by us continues to be the property of the customer until payment has been made to SmrtWaste. As waste has a high disposal cost, if a customer refuses to make payment, and/or should the waste already have been disposed of or recycled by SmartWaste., we retain the right to return the same volume or weight of waste as has been collected.

11. Late payment may incur extra costs made to recover said payment. SmrtWaste . retains the right to apply interest on balances owed, at a rate of 2% per month.

12. Although uncommon, we sometimes find that items are too big or heavy to be collected by one of our two-man teams. On such occasions we will re-book if we can’t get another two-man team on-site swiftly.

13. Collections requiring more than one load are conducted on a load-by-load basis and we retain the right to stop collections at any point and charge for the amount of waste gathered so far.

14. If any of our teams discover or suspect asbestos is present, they are required to exit the site immediately in line with HSE guidelines. Hazardous or toxic substances, needles etc. may also result in immediate exit of a site or premises.

15. Asbestos We are entitled to ask to view the site-specific asbestos register prior to any collection work commencing on a customer site where builders’ or renovation waste is present. The location and condition of any asbestos should be detailed within the asbestos register. If during collection we see any fibrous material or something we suspect may be asbestos, we retain the right to: – Cease work immediately – Stop any fibres or dust being released by power tools, for example, or reduce air movement on-site – Evacuate the immediate premises and stop access by others people e.g. staff, customers or the public – Notify those accountable for the area and/or the Health and Safety Co-ordinator, in order for essential sampling to be conducted – Not to return to the premises until reliably informed that it is safe to do so

16. Multiple-load collections As an alternative to a skip, we retain the right to apply charges for the amount of waste we have collected, as well as any additional time or safe disposal costs e.g. for TVs, fridges, monitors etc. All multiple-load collections are chargeable on a load-by-load basis. Any quotes provided via telephone or email are considered estimations to aid the client as an indication of possible cost. Some collections are difficult to estimate, and may be less or more expensive than initially estimated.

17. New account customers New account customers’ balances will be due on receipt until or unless a credit limit is provided by SmartWaste. Once previous payments are seen to have been prompt, we may offer 30-day payments up to a specific amount.