Terms & Conditions
Last updated: 14 July 2026.
1. About these terms
These terms apply when SMRTWASTE LTD agrees to provide a rubbish removal or waste collection service. A booking is formed only when the collection scope, location, date or collection window, and price have been confirmed with you by telephone, email or WhatsApp.
2. Quotes and price confirmation
An initial estimate may be based on photographs, measurements and information you provide. The price and collection scope will be confirmed before booking. If the waste, access, volume, weight or work required is materially different on arrival, we will explain any revised scope and price before carrying out additional work. You may decline the revised scope.
The confirmed quote will state the total payable price and identify any taxes or additional charges that apply. Prices shown elsewhere on the website are guides and do not replace the confirmed quote.
3. Information you provide
You must provide an accurate description of the waste, disclose anything that may affect safe collection, and confirm that you are authorised to arrange collection from the premises. Please tell us about access restrictions, stairs, parking, loading restrictions or unusually heavy items before booking.
4. Waste acceptance and safety
Waste acceptance is confirmed for each booking. This website does not promise collection of every waste category. Do not include asbestos or suspected asbestos, chemicals, sharps, clinical waste, pressurised containers or other hazardous or specialist material unless SMRTWASTE LTD has expressly confirmed in writing before booking that it can accept the specific material.
We may stop or refuse work if the site, access or material presents an unconfirmed safety or legal risk. Environment Agency registration CBDU487004 does not by itself authorise collection of every category of controlled or hazardous waste.
5. Access and collection
You must provide safe and lawful access at the agreed time. If collection cannot proceed because the site is inaccessible or the information supplied was materially incomplete, we will discuss the next available option and any cost before rebooking or carrying out further work.
6. Payment
Payment is due using the method and timing stated in the confirmed booking. We will not add a charge that was not disclosed or agreed before the related work is carried out.
7. Changes and cancellation
Contact us as soon as possible if you need to change or cancel a booking. Any cancellation or rebooking charge applies only if it was clearly disclosed and agreed before the booking was confirmed.
8. Our responsibility
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer. Please notify us promptly if you believe property has been damaged during a collection so that the circumstances can be reviewed.
9. Personal data
We use personal data as described in our Privacy & Cookie Policy. That policy also explains optional analytics and campaign-attribution events on this website.
10. Complaints and governing law
Please send complaints to smrtwaste@gmail.com or call 0800 0025873. These terms are governed by the law of England and Wales. Any mandatory consumer right to bring proceedings in another part of the United Kingdom is unaffected.